Table of contents
- 🔐 Reset your password
- 📧 Not receiving the reset email?
- 🚫 Other connection problems
- ❓ FAQ - Frequently asked questions
💡 Are you experiencing difficulties connecting to the Welcome to the Jungle Solutions platform? This article brings together all the solutions to the most common connection problems to help you quickly access your account.
🔐 Reset your password
If you have forgotten your password or cannot log in:
- Go to the Welcome to the Jungle Solutions login page
- Click on "Forgot password"
- Enter your email address (make sure to use only lowercase letters and check the spelling)
- Click on "Reset my password"
You will receive an email titled "Password reset". Click on the link contained in the email to create a new password.
Tips for a secure password:
- Minimum 8 characters
- Combine numbers, lowercase and uppercase letters
- Add punctuation characters if possible
⚠️ Error message "The invitation token provided is not valid"
If this message appears, it may mean:
- You have already logged in: Simply click on "Log in" and follow the on-screen instructions if you have forgotten your password
- The invitation link has expired: Ask an administrator from your company to generate a new invitation
📧 Not receiving the reset email?
Several possible causes:
- Check that you are on the right platform: Make sure you are on Admin Space and not on the Welcome to the Jungle candidate site
- Incorrect email address: The entered address must exactly match the one registered in the ATS
- "I am not a robot" checkbox: Check that you have properly ticked this box
- Account not activated: Check with an administrator that your account is properly activated
🚫 Other connection problems
If you land on an error page or encounter other technical difficulties, contact us immediately so we can identify and resolve the problem quickly.
❓ FAQ - Frequently asked questions
Q: How long should I wait to receive the reset email?
A: The email usually arrives within a few minutes. If you haven't received it after 10 minutes, check your spam folder or contact our support.
Q: Why is my invitation link no longer working?
A: Invitation links have a limited validity period. Ask an administrator from your company to send you a new invitation.
Q: What is the difference between Welcome to the Jungle and Welcome to the Jungle Solutions?
A: Welcome to the Jungle Solutions is the professional platform for recruiters, while Welcome to the Jungle is the site for candidates. Your credentials are not the same on both platforms.
Q: Does my account need to be activated to reset my password?
A: Yes, your account must be activated by an administrator before you can receive reset emails.
🆘 If you have any other questions, you can contact us using the support widget at the bottom right, or the contact form at this link