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💡 If you have just received an email from us following a data deletion request from one applicant but cannot find their record, this article is for you!
🕵🏻♀️ Find an applicant's record
In the deletion request e-mail, we provide the e-mail address of the concerned candidate. To find the corresponding record, you must copy/paste the e-mail address in the search bar of the " Applicants" tab:
If the record does not display ....
You are an Administrator
- It is very likely that one of your employees has already performed the task before you! Indeed, if you have not declared a DPO, the deletion requests are automatically sent to all the Administrators of your organization.
- If no other collaborators have anonymized the record, it is also possible that the record has been automatically deleted by the system. When the consent period for data retention has been exceeded (by default 2 years as recommended by the CNIL), the ATS will automatically anonymize the record and archive it. The record will take the name of a fictional character and will no longer be visible in the pipeline.
💡Do you want to centralize deletion requests to a single individual? Simply declare your DPO by following the steps outlined in this article.
You are the DPO
- If the record does not appear in the search bar, it is because the record no longer exists! Indeed, our ATS automatically anonymizes candidate records that exceed the legal consent period for data retention (by default 2 years as recommended by the CNIL).
💡To be able to modify the data retention period, do not hesitate to consult this article which shows you how to do it!
👍 A last piece of advice
Above all, be sure to check that no data about this candidate is stored on other software internally.
Once this is done, you just have to confirm to the candidate that his data is deleted (using the e-mail address available in the initial deletion request e-mail).
🆘 If you still have questions or doubts, you can contact us via the chat widget on the button right, or via our contact form at this link