Table of contents
💡 If you are stuck and you can’t log in, this article is for you!
👆 Request a new password
Click on "Forgot your password" and confirm your email address.
🗯️ Reset your password
You will receive an email inviting you to reset your password.
This email’s object is: “Reset your password":
Once you open the email, click on the link, and set a new password!
We draw your attention to the fact that you will be handling sensitive data! So we encourage you to choose a hard-to-guess password.
If you meet the minimum length of 8 characters and combine numbers with upper and lower case letters and even punctuation characters, your password will be accepted.
⚠️ If you do not receive the email containing the password reset link:
- You may be trying to log into Welcome to the Jungle, not Welcome Kit! Since your account does not exist as a candidate account, it is normal to not receive an email.
- If you are on Welcome Kit, and you do not receive a password reset email, it is possible that the address you enter is different from the one on Welcome Kit.
- If you are on Welcome Kit, and the address is correct, check that you have clicked on the "I am not a robot" box.
Finally, if you have followed all these steps, and nothing happens, you can contact a Welcome to the Jungle team member on the chat tool at the bottom of the page.
🆘 If you have any other questions, you can contact us on the support widget at the bottom right, or on the contact form at this link