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  4. How to log in?

Log in difficulties ⚠️

Table of contents

    💡 Are you experiencing a problem when logging in the Welcome to the Jungle Solutions ATS? We're here to help you!

     

    ⚠️ If you see a message saying "The invitation token provided is not valid" 

    • It may mean that you have already logged into the Welcome to the Jungle Solutions ATS. Click on "Log in" (If you forgot your password, let the screen instructions guide you!).
    • Or that the invitation link has expired and is no longer valid. Ask an administrator in your company to generate the invitation again. You can also contact us using the chat widget at the bottom of the page.

     

    ⚠️ If you do not receive the email containing the password reset link

    • Make sure you are trying to log into the Welcome to the Jungle Solutions ATS and not Welcome to the Jungle! Your account does not exist as a candidate account, That's why you don't receive an email.

    • If you are on the Welcome to the Jungle Solutions ATS, and you do not receive a password reset email, it is possible that the address you entered is different from the one you used on the Welcome to the Jungle Solutions ATS.

    • If you are on the Welcome to the Jungle Solutions ATS, that the address is the right one, check that you have clicked on the "I am not a robot" box.

      https://help.welcometothejungle.com/hc/article_attachments/360015097599/mceclip5.png

      https://help.welcometothejungle.com/hc/article_attachments/360015109159/mceclip6.png

    • To receive instructions by email, don't forget to check the box that says "I am not a robot".

    • Finally, if you have followed all these steps, and nothing happens (you don't receive an email within 10 minutes) you can contact a Welcome to the Jungle team member using the chat tool at the bottom of the page 😊

     

    ⚠️ If you can't log in

    If you see an error page, please let us know so we can solve the problem together.

    If you encounter another issue, for example, if you have made changes that you don't see, if you can't find a candidate, if you want advice... this Help Center is for you!

     

    🆘 If you have any other questions, you can contact us using the support widget at the bottom right, or the contact form at this link