Having trouble logging in ⚠️

Table of contents

    💡 Are you experiencing a problem when logging in Welcome Kit? We're here to help you!

     

    ⚠️ If you see a message saying "The invitation token provided is not valid" 

    • It may mean that you have already logged into Welcome Kit. Click on "Login" (If you forgot your password, let the screen instructions guide you!).
    • Or that the invitation link has expired and is no longer valid. Ask an administrator in your company to generate the invitation again. You can also contact us on the chat widget at the bottom of the page.

     

    ⚠️ If you do not receive the email containing the password reset link

    • You may be trying to log into Welcome to the Jungle, not Welcome Kit! Since your account does not exist as a candidate account, it is normal to not receive an email.

    • If you are on Welcome Kit, and you do not receive a password reset email, it is possible that the address you enter is different from the one on Welcome Kit.

    • If you are on Welcome Kit, that the address is the right one, check that you have clicked on the "I am not a robot" box.

      https://help.welcometothejungle.com/hc/article_attachments/360015097599/mceclip5.png

      https://help.welcometothejungle.com/hc/article_attachments/360015109159/mceclip6.png

    • To receive instructions by e-mail, don't forget to check the box that says "I am not a robot".

    • Finally, if you have followed all these steps, and nothing happens (the email does not arrive after 10 minutes) you can contact a Welcome to the Jungle team member via the chat tool at the bottom of the page 😊

     

    ⚠️ If you can't log in

    If you see an error page, please let us know so we can solve the issue together.

    If you encounter another issue, for example, if you have made changes that you don't see, if you can't find a candidate, if you want advice... This Help center is for you!

     

    🆘 If you have any other questions, you can contact us on the support widget at the bottom right, or on the contact form at this link